Weâre proud to offer international shipping to over 200 countries and territories worldwide. Nothing means more to us than delivering great value and top-tier service to our customersâwherever they are. As we grow, we remain committed to exceeding expectations and making your shopping experience smooth, fast, and reliable
How do you ship packages?
We ship packages using trusted carriers like USPS, ePacket, and EMS, depending on the productâs size, weight, and availability. Most U.S. orders are shipped directly from our domestic warehouse, while some items may ship from our international fulfillment centers to ensure we offer the best value and fastest delivery possible.
Do you ship worldwide?
đ Yes, we ship worldwide! We offer shipping to over 200 countries around the globe. In the rare case that weâre unable to ship to your location, our team will contact you right away to work out a solution.
đŚ Customs & Import Fees Please note that we are not responsible for any customs or import fees that may apply once your order has shipped. By placing an order with us, you acknowledge that your package may be subject to customs charges upon arrival in your country. These fees, if any, are determined by your local customs office and are the responsibility of the customer.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 6-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
đŹ Will I receive tracking information? Yes! Once your order ships, weâll send you a confirmation email with your tracking details. If you havenât received your tracking info within 5 days, feel free to contact us and weâll be happy to help.
My tracking says âno information available at the momentâ.
âąď¸ Tracking Updates Please note that for some shipping carriers, it may take 2â5 business days for tracking information to appear in the system. If itâs been more than 5 business days since you placed your order and thereâs still no update on your tracking number, donât hesitate to contact usâweâre here to help!
Will my items be sent in one package?
đŚ Multiple Packages For logistical reasons, items in the same order may sometimes be shipped separatelyâeven if you selected combined shipping. This helps us get your products to you as quickly and efficiently as possible.
If you have any other questions, please donât hesitate to contact usâweâre here to help and will do our very best to assist you!
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Marvelion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topvaluesplaza.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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